Frequently Asked Questions

Account Info
REGISTERING FOR A WHOLESALE ACCOUNT

Setting up an online account only takes a few minutes. Once registered, you will be able to shop immediately and you will have access to your account information via our self-service portal. To register as a wholesaler, you must have a valid state business license and your state sales tax certificate number. Click here to register for a new account, or here to login to your existing account.

ACCOUNT ACCESS

You now have access to a variety of information regarding your account via our self-service portal.

Orders
ORDER MINIMUMS

If this is your first order or you are coming back to us after a year or more, your opening order minimum is $500. All other active accounts must meet a $350 reorder minimum.

PAYMENT

We are currently only accepting credit card payment accounts. Payment information will be collected at checkout but your card will not be charged until your items ship. We accept VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS. Unfortunately, we cannot accept COD's or check payments for web orders. If you have previously been accepted for terms, this option will be available to you at checkout.

PROCESSING TIMES

You will receive an email confirmation of your order immediately upon checkout. The order is then sent into the queue to be processed. Once processed, you will receive an email notification with a copy of your invoice or payment confirmation attached. Your order is then sent to our warehouse for packing and shipping, which may require up to 5 business days. Once your order is shipped, you will receive a final email with tracking information. If you are not receiving these emails, then please check your spam filter. If you still don't see them, please email our customer service team at info@swiglife.com.

SHIPPING FEES

All orders are shipped from our warehouse in Forest, Virginia via UPS ground. Shipping charges range from 12%-16% depending on weight, dimensions and distance.

TRANSIT TIMES

To calculate your estimated delivery date, add the processing time plus transit time below, depending on your delivery location. See map below for transit estimates from our warehouse in Forest, Virginia.

STOCK AVAILABILITY

The availability of items on our site is not guaranteed. If an item you ordered is not available to ship, then it will remain as a backorder. All in-stock merchandise will ship ahead and your backorder will ship automatically when the merchandise becomes available. If the item is sold out and will not be restocked, it will be cancelled. We only charge for merchandise that is being shipped.

BACKORDERS

All backorders valued at $75 or more will ship automatically when the merchandise becomes available. Your credit card on file will be charged when your backorder is processed. If your backorder does not meet the $75 minimum, it may be cancelled.

CANCELLATIONS

Email us directly at info@swiglife.com if you wish to cancel your order. Verbal cancellations are not accepted. If your order has already been processed, there will be a 15% restocking fee and return shipping charges will apply.

INTERNATIONAL ORDERS

We require your freight forwarder’s address in order to ship internationally. You may be responsible for importing duties and taxes on your international order. In addition, some orders may experience customs delays. We suggest that you contact your local customs office for additional information. Estimated shipping charges are for domestic orders only and the carrier we use may be different based on your location.

ORDER ISSUES
DAMAGED MERCHANDISE

Please notify us of any damages within five days of receiving the merchandise. We will replace any damaged merchandise or issue a credit, depending on the circumstance. In order for us to help you as expeditiously as possible, we ask that you submit a damage claim. and a member of our Customer Care team will respond within 2 business days from when the claim is received.If a return is necessary due to damages, we will cover shipping costs, provide you with an RMA number and return instructions.

ORDER ERRORS

If you have an order error such as a missing item or an incorrect item, please email us at info@swiglife.com. If a return is necessary due to our error, we will cover shipping costs, provide you with an RMA number and return instructions. Please notify us of any errors within five days of receiving the merchandise.

RETURNS

Any product being returned must be new and in its original packaging. Custom ordered merchandise and clearance merchandise are not refundable. All returns are subject to a 15% restocking fee and you will be responsible for return freight costs. The original shipping fee will not be refunded. Please notify us at info@swiglife.com of your desired return within five days of receiving the merchandise.

SELLER POLICIES
ONLINE SELLERS

All new retail applicants must have a valid business/resale license. All retailers are prohibited from selling any Swig Life™ item on any online marketplace, including but not limited to Amazon, eBay and Walmart. Approved retailers may sell on Etsy, Facebook and Instagram, but must adhere to all other policies and procedures. Buying groups and wholesaling are prohibited. Swig resellers are only authorized to sell to end consumers at full retail MAP. All retailers must adhere to our MAP (Minimum Advertised Pricing) Policy below. Any violations of the above policies will result in removal of your Swig Life™ purchasing privileges.

MAPP GUIDELINES

This Policy applies to all resellers of Swig Life™ products. Each reseller remains free to establish its own resale prices, but must not advertise products at a net price that is less than the Minimum Advertised Price established by Swig Life™ (as defined below) nor sell products to any other person or entity which advertises products at a net price less than the MAP established Swig Life™.

The MAP policy applies to all advertisements of MAP products in any and all media, including, but not limited to, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, television, radio, and public signage as well as internet sites, social media sites, apps, or any other electronic media. The internet is considered as any other medium for advertising and the same rules and violations that apply to print apply to sellers who use electronic mediums for advertising: and/or price offering or order placement. To remain in compliance with the guidelines all advertised prices should be at or above the MAP listed price prior to placement in the shopping cart or member price.

This Policy is unilateral, non-negotiable and will not be altered for any reseller. By purchasing Swig Life™ as one of our approved retailers, you agree to the MAP policy and all of its restrictions.

POLICY VIOLATIONS

Swig Life™ will monitor compliance with this Policy. In the event a reseller chooses not to follow this Policy and Swig Life™ determines to its reasonable satisfaction that the reseller has engaged in advertising of any products at an advertised price less than the MAP price, or if it determines that product(s) are sold by a reseller to any other person or business entity which engages in advertising of any products at a net price less than the MAP, Swig Life™ has the exclusive right to determine what steps to take and may, in its sole discretion and without any liability under any existing MAP agreements, suspend the supply of any products for which the reseller's advertisement does not comply with this Policy to the reseller. In the event of a subsequent violation of this Policy by the reseller, Swig Life™ may suspend the supply of all products to the reseller. The level of sanctions will be determined by Swig Life™ in its sole discretion and may include indefinite termination of the business relationship with the violator.

COMPANY EXCLUSION

Swig Life™ reserves the right but is not obligated to permit its Retailers to Advertise MAP products at prices lower than the MAP retail price from time to time. In such event, Swig Life™ in its sole and absolute discretion, may change or suspend the MAP retail price with respect to its own products for a specified period of time by providing advance notice to all Retailers of such changes. Swig Life™ may revoke any such modification or suspension of MAP retail pricing at any time, at Swig Life™ sole and absolute discretion.

CUSTOMIZED SWIGS
What is laser etching?

Laser etching is a process that creates designs on products by removing the surface layer. To produce the design, the laser beam delivers a high amount of energy to a small area. As a result, the surface material, such as paint or powder coating, is removed, revealing the stainless steel of the cup underneath. The resulting design will therefore always be silver in color.

What's the minimum?

New customers are required to meet our $500 opening order amount. All sizes must be ordered in a minimum of 24+ pieces.

How soon can we get them?

All orders take between 10-15 business days to complete once the approval and billing process is finished. Once the order is complete you will receive a tracking number to let you know that it has shipped.

What type of artwork should I submit?

In order to produce a print-ready image, artwork must be sent as vector files (i.e. AI, EPS, SVG) at 300dpi with all fonts converted to outlines, curves, or paths. The customer is responsible for ensuring accuracy, including but not limited to correct artwork, spelling, sizes, and placement. Once we receive an order with artwork, we will email a digital proof and quote within 1-2 business days (times may vary during peak season).

Can I have my logo printed?

If you have a special request for a large customized order with color ink printing instead of laser etching, please email swigswag@swiglife.com.

Can a cup be etched on both sides and how is that priced?

Yes, we can etch a logo on both sides for an additional $4.00 per cup.

When am I charged for my order

You will be charged after they approve the digital proof, and before production is started.

How are Swigs packaged?

They're packaged in inners boxes of 3. Each Swig will have a hang tag attached to the lid and an informational insert included.

Office Hours
8:30 AM - 5:00 PM EST

Corporate Office Address
Swig Life™
8001 Franklin Farms Dr
Suite 100
Richmond, VA 23229

Phone & Email
(804) 288-7465
info@swiglife.com


Still can't find an answer to your question? Feel free to email us at info@swiglife.com.